Our remote support sessions use 256-bit end-to-end encryption, the same level of security used by banks and government agencies. Technicians require your explicit permission to connect, and you can terminate the session at any time. We also offer view-only mode if you prefer the technician not to control your device.

We provide support for all major operating systems including Windows (7, 8, 10, 11), macOS (all recent versions), and Linux (most popular distributions). Our mobile support covers iOS and Android devices for basic troubleshooting.

We offer 24/7/365 support for all critical issues. Standard business hours (8AM-8PM EST) typically have shorter wait times, but emergency support is always available outside these hours.

Yes, we provide enterprise-level support packages tailored to businesses of all sizes. Our business plans include priority support, dedicated technicians, and proactive monitoring services. Contact our sales team for a customized solution.

Response times vary based on issue urgency. Critical issues are addressed immediately, with average response times under 15 minutes. Standard requests typically receive a response within 1 hour during business hours.

We'll schedule follow-up sessions as needed at no additional cost until your issue is fully resolved. Complex issues may be escalated to senior technicians or specialized teams.